Global Import: terms, refunds and cancellation

How it works

You request a quote and accept it online. eMars collects payment and manages sourcing, LC, shipping, customs clearance and delivery through our operations partner. You deal only with eMars, through the website and our helpline.

Quotes

Each quote lists every cost: product, China warehouse, consolidation, shipping, insurance, customs duty, VAT, LC charge and our service fee. A quote is valid until the date shown on it; after that, prices are rechecked.

Payment

The order is placed with the supplier only after the full amount is confirmed. Pay by bKash, Nagad, card or bank transfer. Each payment gets a receipt and your invoice is in your account.

Cancellation

You can cancel online any time before paying. After payment, call the helpline: once an LC is opened or goods are bought, supplier, bank and freight costs already spent are deducted from any refund.

Refunds

Approved refunds are sent within 7 working days to the account you paid from. Our service fee is refunded in full if we cancel an order.

Delivery time may vary

Timelines are estimates. Supplier production, vessel schedules, port congestion, customs inspection and public holidays in China or Bangladesh can delay delivery. We keep you updated at every step.